This website is NOT affiliated with an United States governmental agency.
For e-Visa services, orders are processed as soon as they are received, in the shortest possible time, in order to maximise the speed with which the final e-Visa or embassy appointment is received.
It is therefore impossible to refund an e-Visa application once it has been received and processed by our Formalities Department. Fees associated with the e-Visa application or embassy appointment are not refundable.
If a duplicate e-Visa already exists due to an application previously made on another platform, no refund can be given.
Only applications that have not been processed, incomplete applications, requests for reimbursement before processing, or cases of ineligibility detected by our customer service department may be reimbursed, with the exception of a €40 processing and handling fee.
In the event of refusal to issue the e-Visa or the appointment at the embassy by the authorities of the destination country, for whatever reason, no refund may be granted.
By purchasing e-Visa services on our website, the Internet user must accept the full terms and conditions of sale before confirming payment.
By validating payment, the Internet user expressly accepts the general terms and conditions of sale and approves the information entered in the forms on our site, thus constituting a definitive waiver of the right to reimbursement and retraction.
In the event of a significant error in the initial request, we undertake to resubmit the request on your behalf, at no extra cost; however, no refund will be made.